Password Reset Emails: Common Issues

Depending on who provides your email, the password reset message might:

1. Land in your Spam or Promotions folder (Gmail does this often).
2. Arrive late or get blocked by some providers, especially workplace or school accounts.
3. Take as long as 24 hours to show up for Yahoo or AOL users.

Every password reset link works only once, and changes can take up to 2 hours to register in our system. Need to reset again? Just request a fresh link.

Still stuck? Our support team is glad to help. Get in touch through the Submit a request form.