I can’t log in. What should I check?

Login trouble is annoying, and we’re here to help. Here are the usual culprits and how to fix them:

1. Your new password hasn’t synced yet. A new password can take up to 2 hours to update on our end, so if you just reset it, wait a bit and try again.
2. The reset didn’t go through. If the new password still fails after 2 hours, reset it once more.
3. Reset links work only once. If you’ve already clicked yours, request a new reset to finish the process.
4. You may be entering the wrong email. Your account could be tied to a different address than the one you’re using.
5. Double-check whether your device auto-filled the wrong email, or whether there was a typo when you signed up.

Important: If you still can’t log in and need a hand, reach our customer support team through the Submit a request form and we’ll help you out quickly.